Primary Customer Support Method

This indicates the main system the merchant has established for handing customer service. "24 hour live operator" means that a live person is always available to handle your customer inquiries. "Live operator during business hours" means that there is always a live person available during their posted business hours. "Answering service / Email" means that the merchant uses an answering service followed up by email to provide customer support. "Answering machine / Email" means that the merchant uses an answering machine followed up by email to provide customer support. "Email" means that all customer support is primarily delivered via email.